Refund Policy
Effective Date: March 27, 2025
Last Updated: March 27, 2025
At GetAnyData Cloud, we aim to provide stable and high-quality proxy services, scraping solutions, and lead-generation services. This Refund Policy explains when refunds are issued, how unused value is calculated, and how crypto-related payments are handled. We provide a trial option so customers can test service quality before purchasing.
1. Trial Period Before Purchase
We offer a free trial so you can confirm whether the Service meets your requirements. During the trial, you may test:
- Speed and stability
- IP rotation behavior
- Compatibility with your scrapers, tools, or bots
- GEO targeting
- Bandwidth performance
Customers are expected to evaluate the service during the trial before purchasing any plan.
2. When Refunds Are Available
Refunds are available only in the event of a verified technical issue that prevents normal use of the Service.
To qualify for a refund, you must:
- Report the technical issue to support
- Allow up to 48 hours for us to investigate and attempt a fix
- Provide logs, screenshots, or details to help diagnose the issue
If the issue cannot be resolved within 48 hours, you may receive:
- A refund of the unused portion of your plan (for card/Stripe payments)
- A return of unused value as Fund Balance (for crypto payments)
3. Refund Structure
3.1 Monthly Port Plans (Card/Stripe Payments Only)
If you purchased a monthly port plan using Stripe, we will refund the value of unused remaining days.
Example:
- 30-day plan
- Used: 8 days
- Unused: 22 days → refund applies to those unused days
3.2 Pay / GB Plans (Card/Stripe Payments Only)
For Pay-Per-GB purchases made using Stripe, we refund unused bandwidth only.
Example:
- Purchased: 500GB
- Used: 120GB
- Unused: 380GB → refund applies to the unused bandwidth
3.3 Crypto Payments (BTC, ETH, USDT) — Fund Balance Only
Crypto payments are non-refundable to external wallets due to blockchain irreversibility and market volatility.
For crypto payments, any eligible refund or adjustment is issued only as Fund Balance inside your GetAnyData Cloud account.
Your Fund Balance can be used for:
- Purchasing proxy ports
- Buying additional bandwidth
- Upgrading or changing plans
- Paying for scraping or lead-generation services
Crypto payments are never refunded back to a wallet, regardless of method (deposit, manual top-up, or funding method).
4. When Refunds Are NOT Available
Refunds are not issued in the following situations:
- Change of mind after purchase
- Expectations beyond our control (e.g., target websites blocking your bot)
- Issues caused by your script, tool, or configuration
- You used a significant portion of your plan
- Violation of our Terms of Use
- Sharing or leaking proxy credentials
- Unauthorized reselling or redistribution
- Abuse, harmful activity, or security violations
- Opening a chargeback without contacting support first
Note: Website rate-limits, CAPTCHAs, or anti-bot blocks do not qualify as refundable issues, as they are outside our control.
5. Chargebacks & Disputes
If you open a chargeback without contacting us:
- Your account may be suspended
- All remaining balance and service time may be forfeited
- Evidence of service usage may be submitted to your bank or payment provider
- You may lose access to future purchases
We strongly encourage contacting support first so issues can be resolved quickly.
6. How to Request a Refund or Balance Adjustment
To request a refund (card payments) or a Fund Balance adjustment (crypto payments), contact us at:
Email: support@getanydata.cloud
Please include:
- Your account email
- Order ID
- Payment method (card or crypto)
- Plan type
- Description of the issue
- Logs or screenshots, if available
We aim to review all refund-related requests as quickly as possible.