Refund Policy

Overview

At GetAnyData Cloud, we aim to provide stable, high-quality software development, scraping solutions, automation systems, and lead-generation services. This Refund Policy explains when refunds or adjustments may be considered and how support reviews are handled.

Most of our work is custom, research-based, or engineering-led. For that reason, customers are expected to review the project scope, sample output, delivery format, and technical requirements before approving paid work.

Customers using cryptocurrency payments must contact support before placing any order or purchase and confirm the agreed scope, price, and delivery terms in advance. If no written agreement is made before payment, all cryptocurrency payments are non-refundable.

Testing and Review Before Purchase

Where practical, we may provide a discovery call, sample lead data, sample scraped output, technical estimate, project brief, or limited proof of concept before a full order begins.

Customers should use this stage to confirm source suitability, required data fields, file format, CRM needs, integration details, expected accuracy, and any business rules that affect delivery.

Refund Eligibility

Paid software development, scraping services, lead-generation services, integrations, automation work, research work, datasets, and delivered files are considered final once work has started, a milestone has been delivered, or final output has been made available.

Refunds are only considered when a verified technical failure caused directly by GetAnyData Cloud completely prevents normal use of the purchased deliverable and we are unable to resolve the issue within a reasonable timeframe.

To qualify for technical review, the customer must contact support with detailed issue information, provide screenshots, logs, sample records, error messages, or other technical evidence, and allow time for investigation and resolution attempts.

Non-Refundable Purchases and Work

Unless explicitly required by law, the following are non-refundable once activated, started, delivered, or used: custom software development, website development, Shopify or WordPress work, HubSpot or CRM integrations, custom scraping scripts, scraping services, automation setup, consulting, technical configuration, lead-generation services, delivered datasets, source code, reports, and completed milestones.

All cryptocurrency payments are non-refundable unless GetAnyData Cloud has explicitly agreed otherwise in writing before the order or purchase is made. Customers should contact support@getanydata.cloud before sending crypto payment to confirm project scope, payment amount, wallet details, and delivery terms.

Refunds are not provided for change of mind, revised business priorities, incomplete requirements from the customer, dissatisfaction with expectations not included in the written scope, third-party website changes, third-party platform restrictions, customer-side configuration issues, or failure to review sample data during the testing stage.

When Refunds Are Not Available

Refunds are not issued for delays caused by missing customer access, missing feedback, unavailable third-party systems, source websites changing structure, customer scripts or tools failing, customer infrastructure issues, misuse of delivered files, violation of our Terms, or opening a chargeback without contacting support first.

Website rate limits, CAPTCHAs, anti-bot systems, source availability, API changes, directory changes, and third-party policy changes do not automatically qualify as refundable issues because they are outside our direct control.

Chargebacks and Disputes

We strongly encourage contacting support before opening a payment dispute so the issue can be reviewed quickly and fairly.

If a chargeback is opened without contacting us, we may pause active work, suspend delivery, preserve project records, and submit evidence of scope approval, work performed, communication history, and delivered files to the payment provider.

How to Request a Refund or Adjustment

To request a refund review or project adjustment, contact support@getanydata.cloud with your project name, order reference, payment method, service type, description of the issue, and supporting evidence such as logs, screenshots, files, or sample rows.

If an issue is confirmed and cannot be resolved, GetAnyData Cloud may, at its sole discretion, provide a fix, replacement output, partial adjustment, future project credit, or partial refund for the affected unused portion of the service.